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Personal Information
Organization / Workplace
Greater Atlanta Area United States
Occupation
Customer Experience Innovation | Digital Transformation
Industry
Apparel / Fashion
About
Senior consulting professional with a breadth of experience in marketing and business transformation. I counsel members of the Fortune 100 and other leading organizations in the development of customer strategies and new digital operating models to drive business value. My specialties include customer experience transformation, marketing strategy, customer-focused digital solutions, new product development and product launch, growth strategy and innovation management. I thrive on helping client executives develop a better understanding of their customers’ behaviors and motivations, and coupling this knowledge with appropriate use of digital tools to develop more effective customer exper.
Contact Details

Presentations(2)Ìý

Presentation Lessons from Improv
Presentation Lessons from ImprovPresentation Lessons from Improv
Presentation Lessons from Improv
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RIC16_Customer Analytics and Loyalty
RIC16_Customer Analytics and LoyaltyRIC16_Customer Analytics and Loyalty
RIC16_Customer Analytics and Loyalty
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Documents(3)Ìý

Leader_or_Laggard_
Leader_or_Laggard_Leader_or_Laggard_
Leader_or_Laggard_
Ìý
Global_Innovation_Survey_2010
Global_Innovation_Survey_2010Global_Innovation_Survey_2010
Global_Innovation_Survey_2010
Ìý
Clienteling Without Creepiness_Spring 2016
Clienteling Without Creepiness_Spring 2016Clienteling Without Creepiness_Spring 2016
Clienteling Without Creepiness_Spring 2016
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