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I am an experienced analyst, currently working for a market-leading CMO company, as a senior member of a client-facing team that is responsible for providing critical insight into customer experience and supporting business decisions for improvement on behalf of our client organisations.

In my current position, my responsibilites span across every aspect of customer insight delivery, with particular focus on design and innovation, from data capture and management, through to analysis and reporting/presentation. I also offer expertise in generating value from CRM data, surveying, contact centre MI, and customer interaction analysis.

I have several years of experience in translating comp...

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