profilePage

I am an accomplished senior executive with expertise in building and leading world class organizations through development and delivery of superior customer care/experience strategies, processes and program management.  With over 22 years of international strategic and technical expertise, contact center operations, and management consulting experience, I am an energetic individual with proven ability to produce results in customer focused organizations.  I have served as the senior implementation lead, customer evangelist, and senior customer care thought leader for entrepreneurial and fast-growth companies, including Fortune 500 companies and the Federal Government.  My clients and peer...

�ݺ�ߣ