Personal Information
Organization / Workplace
Sacramento, California Area, CA United States
Occupation
Account Executive, Service Cloud at salesforce.com
Industry
Telecom / Mobile
Website
About
I've spent my 20+ year career working with contact center leaders to achieve two things: reduce customer/agent effort while increasing savings. Today I help enterprises better connect and engage with customers, partners, and employees in entirely new ways using the power of the cloud and the Salesforce platform. For companies to maintain leadership, everything they do must be faster, predictive, proactive, social, and mobile.
Specialties: Customer Experience, Account Management, Channel Management, Business Consulting, Product Marketing, Field Marketing, Content Marketing, Team Management, Contact Center, Speech Recognition, Multi-tennant Cloud
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