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2013: Certified Project Management Professional (PMP, PMI - Milan)
2010: English proficency IELTS (British Council - Milan)
2006: Qualified for Engineering profession (Turin Polytechnic state certification exam) 

Main projects and competences:
- CRM & Loyalty program start up
- Contact center management and Contact Center processes reengineering, inbound calls analysis, identification of dynamics which cause the larger calls volumes
- AFC, CRM, IT Business operative & organizational models review and processes reengineering: as is model assessment and to be model definition
- Business requirements assessment, definition and pianification 
- Project Management for Business and IT Project...

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