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Colombia Colombia

Client Executive at IBM

Technology / Software / Internet

Senior Industry Consultant Leader with experience leading the Business Transformation based on Customer Centricity Strategy composed by Customer/Employee Centered Design (Focus on Exceptional Experience, Convenience and Productivity), Organization & Culture Change Management (Skills Development, Design Thinking Adoption, Design Sprint Methods, Agile Method), Omnichannel (convergence of physical and digital strategy design), Customer & Employee Insight based on Analytics & Cognitive, Digital Marketing Strategy, Mobile, Social and Cloud with the goal of driving the growth, sustainability and social responsibility, resulting in significant impacts in terms of Brand Engagement & Loyalty, Cust...