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Washington, District of Columbia United States

Federal Service Desk Manager

Technology / Software / Internet

Highly skilled Information Systems Professional, proficient and knowledgeable in various subjects relating to IT Project Management, IT Customer Support, and Information Systems Program Development. Practiced in supporting highly valued business-level efforts, coordinating customer requirements with business goals, increasing effectiveness of policies and procedures, and researching and documenting the business environment. Expert in project and contract oversight and monitoring, schedule adherence, goal management, and document repository management; development and enforcement of Service Level Agreements (SLA); and technical/customer IT support. Language fluency in American Sign Langua...