TRAINING-------> CUSTOMER SUPPORT/FOCUS---------> LEADING TEAMS
A Hospitality Executive with 20 + years of diverse experience and a track record of initiating changes which have consistently improved guest service and revenues, including successful rejuvenation of existing operations. A flexible, adaptable and hands-on approach combined with the ability to align and engage teams to achieve and exceed expectations.
Specialties:
*Certified Six Sigma Black Belt, Lean Operations
*Certified Meeting Professional (CMP)
*Procurement Negotiation and Strategic Sourcing
* Guest Satisfaction Initiatives
*Union negotiation and logistical coordination
*Hotel Task Force General Manager ...