* Administered MS CRM and used deep understanding of the key concepts behind its customizable object-oriented architecture to implement significant workflow and reporting enhancements.
* Developed key enhancements to billing process for highly complex business and revenue model (see projects for more info).
* Main reporting and data provider for the company. Administered Softrax accounting system and played a major role in reporting, support and enhancement of all other internal systems including MS CRM.
* Created data mart and front-end reporting to improve analytical capabilities on data from several different systems, providing a core business department the ability to ramp up its in...