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Costa Rica Costa Rica

WFM Analyst at Sykes Enterprises, Inc.

I am an objective oriented person, I have been in the Contact Center Industry for over 8 years. Wide experience in workforce management and data analysis. Current role involves high proficiency of analytic and communication skills. Provide and maintain cost efficiently capacity/staffing projections while optimizing resources. I have worked in different projects such as report optimization, scorecards/tools development and maintenance, analyze new account's SOW in order to create reports, improve, and optimize account's metrics and improve productivity. And, I have a background in Mathematics education, I have had the opportunity to present two research papers in a Mathematics Education c...