Head of IT | Experienced IT Management Professional | PMP, PMI-ACP, PMI-PBA, CSPO, CSM, CISA, CISM, CGEIT, CRISC
15+ years of IT management, including 10+ years as Process Consultant and Trusted Advisor to help clients increase value and reduce risks in IT services that appropriately enable the business strategy and goals by utilizing enterprise cloud computing technology, management methodologies and agile practices. Highly motivated, results-driven professional with a strong commitment to customer satisfaction and delivery excellence.
Areas of expertise:
- Customer Success Management
- Engagement Management
- IT Services Process Improvement
- Project & Program Management
- Software Quality & Testing Management
- Cost Estimating & Analysis
- New Business/Offering Development
- Research & Problem-...