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Pakistan Pakistan

IT Infrastructure / Contact Center Solution Architect

Telecom / Mobile

Dynamic Information Technology Professional with over 7 years of diversified experience with a focus on IT BSS / Contact Center Planning & Operations, business-IT alignment, process optimization, business continuity/disaster recovery, Project Management, Incident and Problem Management. Experience in Implementing following Contact Center (IPT & IPCC) Solutions: • Cisco IPT / IPCC Enterprise Solution – Ufone (Pakistan) • Cisco Business Edition 6000 – Alnaseem Foods (Tunisia, Libya) • NICE Recording Solution – Ufone (Pakistan) • Globitel Speech Log Recording Solution – Ufone (Pakistan) • Cisco Business Edition 6000 (Planning Phase) – Interactive Euro Track (Russia) • Huawei UAP / IPCC...