Personal Information
Organization / Workplace
Madrid Area, Spain, Spain Spain
Occupation
Principal Business Consultant - Omni CX Strategy, Mobile & Digital Transformation
Industry
Telecom / Mobile
About
Over 13 years experience in the Contact Center environment. Experienced in the selection, deployment and use of customer contact management technology. Nowadays, delivering business consultancy in opportunities around customer service management.
Skilled at understanding the business needs and drivers of end user customers and service providers, developing appropriate business transformation roadmaps to address these needs.
Specialties: • Customer Experience Management, Customer Effort and Customer Experience.
• Working with customers & potential customers to understand their business needs and drivers.
• Developing solution roadmaps based on the capabilities needed to address the bus...
Contact Details