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Experienced and knowledgeable Information Technology Professional seeking to contribute
training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work
well independently, or in a group setting providing all facets of computer support such as
troubleshooting, installations, and maintenance. In-depth knowledge and understanding of
numerous software packages and operating systems. Skilled in providing Customer and End-User
Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent
communication and presentation capabilities.

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