One of the main goals of my current position is to ensure customers鈥� satisfaction and loyalty, especially those dissatisfied with any of LATAM Airlines Group services and products. By using effective and optimal service recovery, my department is in charge of dissuading customers from switching to competitors and reinforcing their links with our group. This team is based in LATAM Airlines Group Headquarters in Madrid, although direct actions on the ground are sometimes needed, both airports and LATAM Airlines Group Headquarters in S茫o Paulo, Brazil, and Santiago, Chile, including my own participation in Customer Relationship Management courses. According to these training courses, bac...
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