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Customer Service professional with 20+ years in retail management customer service and experienced in obtaining maximum team performance. Expertise in measuring customer's experience and in linking measurement of internal processes in all parts of the organization. Developing a keen "living vision" in the aspects of customer service experiences is what I do best, working to establish and maintain partnerships with my teams and customers.

Working as a front line employee, field trainer, team manager, quality assurance specialist, retail manager and in multi- unit management, has further helped to develop my "world class customer service" mindset, environment, and attitude.

Specialties: C...

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