Management consultant in the areas of Reegineering, Electronic Records Management and Workflow, CRM / Relationship Marketing, Database and Direct Marketing, E-Business, E-Marketing, Information Systems and IT Service Management ITIL and ISO 20000.
Trainer in the same areas of consulting.
University teacher at IPAM, INP, ISG, ISGB, ISEC and ISEG/IDEFE
Writes for the Expresso newspaper.
Author of the books E-Business, CRM and E-Empresa.
Author of the e-books "Gest茫o Documental e Workflow" and "Inova莽茫o em Log铆stica".
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