To benefit from ICT empowerment, and some are magical!, smart city leaders do their best to assess why and how they are willing to use ICT, and for whom... It is after that this 'inside-out' conversation has taken place that everything is possible. Or almost.
For the source of leaders' intention resides, first and foremost, in knowing their citizens' requirements. Consequently, a "Know-Your-Citizens" prerequisite, exactly as KYC has been practiced for eBanking and eCommerce customers, is becoming a standard smart city leaders' requirement.
This empowers leaders to share what's their purpose, their cause, their belief. Why should anyone care. Smart city leaders are challenging the sta...