Wheel of Awesomeness
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The document outlines expectations, skills, tools, and goals for an associate's performance improvement plan. It discusses setting clear expectations and timelines. It identifies skills gaps in salesmanship, product knowledge, and tool usage that need improvement. The goal is to be specific, measurable, attainable, relevant and time-bound. Foundational changes and appropriate consequences should be established to redirect performance based on gaps.
Wheel of Awesomeness
- 1. Expectations clarity around behaviors, timelines, follow up and commitments from associate and leadership team, this is not the goal but the when and what on how to achieve it Skills & Knowledge Tools and Resources salesmanship gaps (validated with observation), transition statements, product knowledge, handling objections, salesmanship gaps (validated with observation), planner usage, incorporating and using cool demos, gaps in understanding or using reporting tools, t-bar usage attitude a broad component; in all cases should be understood at the core level. Is it compliance vs. commitment, focus, intensity, motivation GOAL SMART Foundations redirection based on performance gaps typically begins here with a reset on core tools, the easiest change occurs with implementation of something tactical Appropriate Consequences clarity around next steps is crucial at time of goal setting, should already be awareness with associate and planning by leadership team on the next steps; praise opportunities, adjustments on timelines, redirection on coaching, formal coaching plan