I see strategy as the "right thing" and tactic as the "thing right", change as adaptation to a continuously changing and challenging environment via tactics fulfilment and strategies achievement; quality as differentiation and customization and consequences of intellectual capital, corporate knowledge and culture; outsourcing as practice impacting on human capital, knowledge distribution and then quality; processes as patterns for quantitative TQM and independency; BPR as a radical review of business processes aimed to achieve a dramatic improvement; communications as uncertainty reduction means and drivers while shaping the organizational landscape; holistic approach as proficient method...