Giuseppe Zavattoni
Personal Information
Organization / Workplace
Italy Italy
Occupation
Head of CRM Italy at UniCredit
Industry
Finance / Banking / Insurance
About
GUEST SPEAKER:
** 2013, Banking Summit, Milan, Real Time CRM: the new paradigm
** 2013, Contact Center & CRM, Istituto Internazionale di Ricerca, Milan, Come sviluppare la Multicanalit attraverso il coordinamento dei canali di contatto
** 2011, Kxen Insight Live, Paris, "Predictive Power. Infinite Insight"
** 2011, Kxen Users Group, Rome, Knowledge Extraction Engine
** 2002, SDA-Bocconi, Milan, Lectures on Banking Customer Relationship Management, "Analytical CRM into UniCredit: Information as Source of Profit"
** 2001, E-CRM, Business International, Milan, "How to use customer insight to increase the profitability of financial services: the experiences of UniCredito"
** ...
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