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Toronto, Canada Area Canada

Contact Centre Strategy & Telephony Consultant

Technology / Software / Internet

- 9 years of management consulting experience on omni channel & unified contact center technologies enabling business & IT transformations projects - Cross-disciplined expertise in infrastructure & application technology, business architectures within unified contact centres - Successfully collaborated with Business & IT stakeholders to create short & long-term IT vision that is relevant to diverse & complex businesses, communicating it to the leadership in a powerful & persuasive manner to systematically implement the vision - Proven track record in Multi-Channel contact center technology implementations, Customer Interaction Management, Testing and Quality Assurance, Migration Strate...