A customer-focused leader with valuable experience and expertise in Training and Customer Experience Management, creating innovative business solutions through instructional and non-instructional interventions while managing partnerships and collaborative relationships with multi-level stakeholders across the enterprise.
A well-versed manager with experience in various verticals including Telco, Travel and Hospitality, Healthcare and Insurance, Entertainment, Retail, Financial Services, etc.
Specialties include:
• Customer Service and Sales
• A.D.D.I.E.
• Instructional Systems Design and Blended Learning Solutions
• Performance and Training Needs Analysis
• Lesson Planning and Design
...