♦ STAFF CUSTOMER SYSTEMS ENGINEER ♦ TEAM LEADER ♦ PROJECT MANAGEMENT
A professional with 14 years of experience including proven team leadership, a strong desire to succeed, and an ability to learn quickly. Respected by peers, direct reports, supervisors and customers (internal and external). An innovative, team spirited and performance driven business systems support professional with an extraordinary blend of leadership, business and technical knowledge. Recognized as a tenacious problem solver focused on making technology work. Ability to communicate and motivate team members to fulfill strategic goals and objectives. Good understanding of ITIL v.3 Foundation and Service Management.