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Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Executive Director & Founder Telstra Digital - Founder UBank
Industry
Technology / Software / Internet
Website
About
Established Telstra Digital which is accountable for the design, build and operations of digital sales & service channels, incl. web, mobile apps, social, CrowdSupport, live chat, Telesales. Digital channels have quickly become Telstra's largest customer contact method and now account for over 50% of all customer service transactions, reducing cost and improving customer experience. Established Digital First, Telstra's enterprise wide digitisation program, building a multi-channel digital eco-system for all customers and employees, incl. our retail stores, contact centres, field technicians, as well as the digitisation of our products and processes. Some of this work is published here h...
Contact Details

Presentations(9)Ìý

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Telstra Digital at IBM Conference 2012
Telstra Digital at IBM Conference 2012Telstra Digital at IBM Conference 2012
Telstra Digital at IBM Conference 2012
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Funds Forum 2013 Monte Carlo - Opportunities in the digital economy
Funds Forum 2013 Monte Carlo - Opportunities in the digital economyFunds Forum 2013 Monte Carlo - Opportunities in the digital economy
Funds Forum 2013 Monte Carlo - Opportunities in the digital economy
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Open innovation sites
Open innovation sitesOpen innovation sites
Open innovation sites
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Documents(2)Ìý

CRM Leadership in Financial Services
CRM Leadership in Financial ServicesCRM Leadership in Financial Services
CRM Leadership in Financial Services
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Taking Leadership in a Digital Economy
Taking Leadership in a Digital EconomyTaking Leadership in a Digital Economy
Taking Leadership in a Digital Economy
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