Personal Information
Organization / Workplace
Shanghai Suburb, China China
Occupation
WuXi NextCode - A Global Leading Genome Digital Platform
Industry
Medical / Health Care / Pharmaceuticals
About
• Insights of Cloud business – Worked with Microsoft corp marketing, product engineering, global business support and the operations entity to land Azure/Office365 commerce and technical support in China; Supported major enterprise cloud onboarding projects in APAC during the past 3 years; drove readiness in technical support and SI communication areas for Microsoft field.
• Experiences of service operations and vendor management – Managed a national wide IT service network established with 56 partners to deliver 18000+ service incidents using $4.4M funding. Achieved record-high customer and partner satisfaction rankings; improved management efficiency of the cross-region support delive...
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