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Amman Jordan

Cluster Customer Service Manager (Jordan, Kuwait & Iraq)

Marine / Shipbuilding

A seasoned Customer Experience professional with 10 years of experience in different industries. My passion is to help organizations improve business results by providing excellent customer service and achieving customer satisfaction. My Experience in Hospitality, Banking and Shipping industries gave me the opportunity to see customer service from different perspectives, manage and lead customer service teams in different geographical locations remotly, manage and improve customer service processes, manage customer satisfaction surveys and NPS, manage scorecards, KPI's and SLA's with 3rd parties and manage outsourcing to centers located in the far east. Specialities: Hospitality Operat...