ºÝºÝߣ

Pakistan Pakistan

Customer Experience Management Specialist

Telecom / Mobile

Six sigma green belt and certified trainer with an insightful experience of more than 9 years in exploring, analyzing, quantifying & developing processes to ensure end to end customer experience is flawless. During these years I have worked with several cross functional teams/departments from Customer Care, Sales, Marketing, Technical, Business Analysis & Planning, IT, HR and vendors like Bain & Co, Avaya, IBM and AC Nielsen with sole purpose of enhancing Customer Experience. Objective: To play a vital role in transferring focus of organizations from being product oriented to becoming customer oriented. Primary area of work is analyzing & developing interventions, processes and produc...