Personal Information
Organization / Workplace
Mumbai Area, India India
Occupation
Lead Consultant at Capgemini
Industry
Technology / Software / Internet
About
 Supporting an Amdocs Ordering management application for any incidents or service requests and Ensuring its availability.
 Provided Application support for OMS product.
 Solve incident & problem tickets and work orders from the 1st level and other departments
 Handling the OMS related internal technical issues raised through the Webtrax.
 Correction of erroneous data by manual intervention and workarounds.
 Provided Reconciliation Support between OMS and Enabler.
 Working on the EM (Exception manager) to clearing the backlogs of the order stuck at the Calls to the different systems.
 Generating reports required by higher the management.
 Interacting with the other teams (CRM, ...
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