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Amsterdam Area, Netherlands Netherlands

Customer Success Manager Social Software at IBM

Technology / Software / Internet

As Customer Success Manager, I am a vital part of IBMs Accelerated Value Team and extremely aware of the importance of customer happiness and satisfaction in order to build a long term relationship. I am good at creating "love" for IBMs Social Software by utilizing my 18+ years of customer success, turning customers into real ambassadors who share their love for IBM (social software). Besides establishing customer satisfaction, I turn dissatisfied customers into real fans by going the extra mile, every time, for all of my assigned customers. By managing the process for dealing with "concerns", I make sure that nothing but love is spread about IBM. As Customer Success Manager, I am ...