4 sa433 prednadka 07
- 1. 4SA433 P7- Metriky Ing. Jaroslav Kalina
- 2. T¨¦mata ? ?kol z minula ? Pojmy ? Metriky a jejich typy ? ?¨ªd¨ªc¨ª syst¨¦m ? ?¨ªd¨ªc¨ª vs. ?¨ªzen? syst¨¦m ? ?kol na p?¨ª?te Ing. Jaroslav Kalina 2
- 3. ?Co nelze me?it, nelze ani ?¨ªdit.¡° Ing. Jaroslav Kalina 3
- 4. ?¨ªd¨ªc¨ª smy?ka Ing. Jaroslav Kalina 4
- 5. ? Sou?¨¢st¨ª pl¨¢nov¨¢n¨ª je vyj¨¢d?en¨ª i o?ek¨¢van¨¦ho c¨ªlov¨¦ho stavu ? Realiza?n¨ª f¨¢ze m¨¢ za c¨ªl tohoto stavu dos¨¢hnout ? Kontroln¨ª f¨¢ze zji??uje zda bylo dosa?eno c¨ªle. Jak to ale vyj¨¢d?it, zajistit a zjistit? Ing. Jaroslav Kalina 5
- 6. ?kol z minula ? Michael Hammer ? The 7 Deadly Sins of Performance Measurement and How to Avoid Them ? Ot¨¢zky: ? A, Co je autorem zm¨ªn¨§n?ch sedm ?probl¨¦m?¡° s m¨§?en¨ªm v?konu? ? B, Jak¨¦ probl¨¦my jsou t¨§mito sedmi faktory zp?sobeny? Ing. Jaroslav Kalina 6
- 7. Metrika ? M¨ªra ? Ukazatel ? Definice metriky spojuje zp?sob ur?en¨ª/v?po?tu a p?¨ªpustn¨¦ hodnoty Ing. Jaroslav Kalina 7
- 8. Vyu?it¨ª ? Pozn¨¢n¨ª syst¨¦mu ? Posouzen¨ª zlep?en¨ª ? Srovn¨¢n¨ª s okol¨ªm Aplikace v¨§deck?ch metod (zejm¨¦na pozorov¨¢n¨ª) do oblasti ?¨ªzen¨ª podnik?. Ing. Jaroslav Kalina 8
- 9. Souvisej¨ªc¨ª ot¨¢zky ? ??elnost ? N¨¢klady na realizaci ? Pragmatick¨¦ aspekty ? M¨ªra subjektivity ? Konzistence a historick¨¢ srovn¨¢n¨ª ? Deformace chov¨¢n¨ª ? Typy: ¨C Kvantitativn¨ª ¨C Kvalitativn¨ª Ing. Jaroslav Kalina 9
- 10. Zkratky ? KPI ¨C Key perfomance indicator ? KGI ¨C Key goal indicator ? CSF ¨C Critical success factors ? CFF ¨C Critical failure factors Ing. Jaroslav Kalina 10
- 11. Procesn¨ª slo?ka Design The comprehensiveness of the specification of how the process is to be executed. Performers The people who execute the process, particularly in terms of their skills and knowledge Owner A senior executive who has responsibility for the process and its results. Infrastructure Information and management systems that support the process. Metrics The measures the company uses to track the process¡¯s performance. Celofiremn¨ª slo?ka Leadership Senior executives who support the creation of processes. Culture The values of customer focus, teamwork, personal accountability, and a willingness to change. Expertise Skills in, and methodology for, process redesign. Governance Mechanisms for managing complex projects and change initiatives. Ing. Jaroslav Kalina 11
- 12. ?kol na p?¨ª?t¨§ ? Relevant Factors for Implementation of Operational-level IS/ICT Processes in Small IT Organizations ? Faktory.pdf ? A:Kter¨¦ v?hody planou s vysok¨¦ m¨ªry detailnosti specifikace procesu? ? B: V jak?ch situac¨ªch a pro?, je vhodn¨¦ ponechat m¨ªru detailu specifikace procesu men?¨ª? Ing. Jaroslav Kalina 12
- 13. ½K¤ï¤ê¡£ Ù|†–¤·¤ÆϤµ¤¤¡£ Ing. Jaroslav Kalina 13