I've been helping organisations to increase their capability for continuous improvement for more than two decades.
I've helped more than 200 clients implement a wide range of approaches to improve customer satisfaction, reduce process cycle-times, drive out waste and actively engage staff in continuous performance improvement.
I am also committed to providing pro bono consultancy support in the voluntary sector.
My experience covers the private, public and voluntary sectors and I've worked with Boards, Managers and Front-line Staff. I work as a Coach, Facilitator, Project Leader and Trainer.
I work as an independent consultant, with a network of Associates and Partners. I'm not ...