鈥� Professional with overall experience of 14 years and 8 months in IT Help Desk Management and Business Analysis
鈥� Experience entails blend of Service Delivery, Delivery Excellence and Business Analysis
鈥� 4+ years in Business Support and bid management experience in IT-Telecom and Supply chain (APAC, US)
鈥� 10+ years of service delivery experience in IT Help Desk Management
鈥� Resource assignment along with hiring and training in respective field.
鈥� Good understanding of ITIL framework
鈥� Technical Liaison Between Business, Vendors, and Operations
鈥� Experience in building great teams, proven leadership skills
鈥� Sound cross-cultural sensitivity and work experience of delivering to US custome...
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