Highly accomplished professional with over 15 years of IT experience in Management, Architecture, Design, Development and Service Delivery • Proven track record of success in implementing major, complex enterprise architecture & applications • Strong experience and application of ITIL framework and best practice Project Management methodologies, inc PMBOK and Prince 2 • An established Service Delivery background with an outstanding record of SLA / OLA development, Commercial Negotiations and Vendor Management • Sharp focus on Customer service and quality outcomes • Proven track record of building positive relationships with customers, key stakeholders and external suppliers