Leading coverage of collaboration & communications technologies, products, and services including VOIP / IPT, video, unified communications, social collaboration, and contact center / customer collaboration. Responsible for benchmarking adoption and use of emerging technologies in the enterprise. Managing a team of world-class analysts charged with delivering cutting edge research that helps enterprises quantify the value of emerging technology. Advises leading organizations on technology strategy, vendor selection, roadmap, use cases, business cases, organizational strategies, and implementation.