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Palembang Area, South Sumatera, Indonesia Indonesia

Senior Customer Service Supervisor for Southern Sumatera

Telecom / Mobile

- Coordinating & leading all Customer Service (CS) in "Galeri Indosat" touchpoint that spread in 5(five) provinces at Sumatera (Lampung, South Sumatera, Bangka Belitung, Bengkulu, Jambi). - Leading in changing behavior for all CS from 100% service into 50% service & 50% sales - Implement new product Matrix Super Plan (MSP) and Mentari Smart Voucher (MSV) as the 1st contractual-postpaid in Indonesia - Coordinating with smartphone partner store for selling MSP & MSV with result as the 3rd highest sales in national competition year 2014.