際際滷

際際滷Share a Scribd company logo
JUVENILE JOKES,
BAD LANGUAGE,
SEX TALK
ANY STUDENTS IN
THE HOUSE?
Ram Kapoor
Executive Director, Marketing & Digital Communications
#HigherEdMarketing @heyram
Eduweb Special: 2 for 1
Two student marketing campaigns
1. WarnMe  awareness / behavior change
2. Sproul Plaza engagement platform
Lets talk about
EMERGENCIES
EMERGENCIES can happen anywhere
EMERGENCIES can happen anytime
EMERGENCIES can happen to anyone
Getting students to pay attention to crisis communications - whatever it takes!
WarnMe
Campus emergency alert system
36,000 students
8,000 faculty & staff
Default: berkeley.edu email alert (opt-out)
Alert options: Text, phone, home email
Challange
Getting students to log in to the WarnMe
system and update their alert preferences
to text
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Step 1:
LOOKING FOR
INSPIRATION
Step 1:
LOOKING FOR
INSPIRATION
Getting students to pay attention to crisis communications - whatever it takes!
Dumb Ways to Die 
Video link:
http://www.youtube.co
m/watch?v=IJNR2EpS0j
w
Dumb Ways to Die  Case Study
video link:
http://www.youtube.com/watch?v
=IxZ_ZznO2ek
WHY HAS IT PROVED SO POPULAR?
WHY HAS IT PROVED SO POPULAR?
"Its different. Its cute as hell and it gets stuck in
your head.
Cute, a bit silly, happy melody, soft colors, all
were attributes that made people feel good while
they engaged with the campaign.
THE ULTIMATE PROOF!
Dumb Ways to Die  Teens React
video link:
http://www.youtube.com/watch?v
=c5H7FY_DSWo
Step 2:
KNOWING WHAT
YOU DONT WANT
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Step 3:
GETTING INTO
THE MINDS OF
YOUNG ADULTS
EEW!!!
WHAT DO
YOUNG
ADULTS
LIKE?
source: xkcd.com
source: 4gifs.com
Red Vs Blue video link:
https://www.youtube.com/wat
ch?v=ag4DDjwBwNM
Harlem Shake  UGA mens video
link:
http://www.youtube.com/watch?v=
QkNrSpqUr-E
BLINDING
INSIGHT # 1:
HUMOR
CREATIVE IDEA
Q - WHEN ARE EMERGENCIES
FUNNY?
CREATIVE IDEA
Q - WHEN ARE EMERGENCIES
FUNNY?
A  WHEN THEY ARENT
WARN ME EMERGENCIES
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
100 logins
/ day
Hey, we got a few responses!
Illustration style?
Homework, really???
WHAT DO
YOUNG
ADULTS
REALLY
LIKE?
Philip Defranco show video link:
http://www.youtube.com/user/sx
ephil?feature=watch
BLINDING
INSIGHT # 2:
STRAIGHT 意粥晦悪
CREATIVE IDEA
WEVE DONE ALL WE CAN.
NOW ITS UP TO YOU.
Getting students to pay attention to crisis communications - whatever it takes!
ARE YOU
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
300 logins
/ day
3x response rate
Building supervisor email
Challenge: Can we reach more students?
WHAT DO
YOUNG
ADULTS
REALLY,
REALLY
LIKE?
BLINDING
INSIGHT # 3:
(HINT: ITS A THREE
LETTER WORD)
Getting students to pay attention to crisis communications - whatever it takes!
速
SSHHHH!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
CREATIVE IDEA
A CONDOM CAN SAVE
YOUR LIFE.
SO CAN A TEXT ALERT.
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
Getting students to pay attention to crisis communications - whatever it takes!
700 logins
/ day
Take a break, guys!
TOP TIPS
1. BE UNEXPECTED
2. BE DIRECT
3. BE RELEVANT
4. BE EVERYWHERE
5. BE FLEXIBLE
xkcd.com
Eduweb Special:
Two for the price of one
Two marketing campaigns
1. WarnMe  Student awareness & action
2. Sproul Plaza  Student engagement
platform
SPROUL PLAZA
FACEBOOK APP
OBJECTIVE
Utilize social media to create two-way
dialogue on selected questions and topics
Engage with students where they hang out
Drive the agenda and participation for
future face-to-face forums
First test: The Budget discussion
PHASE ONE
BUILD INTEREST
/
PARTICIPATION
Profile picture
highlighting the
Sproul Plaza App
Incentives for
participation
PHASE TWO
PROVIDE
STIMULUS
Budget overview
video by
Vice Chancellor
John Wilton
Submission box
for questions
Sproul Plaza kickoff video link: John
Wilton, Vice Chancellor, gives a Budget
101 talk
https://www.youtube.com/watchv=k5
a19gjVtTs&feature=player_embedded
PHASE
THREE
QUESTIONS
AND VOTES
The questions
roll in and get
voted on by other
participants
PHASE
THREE
QUESTIONS
AND VOTES
Participants vote
for their favorite
questions
Some engaged
users respond to
others questions
PHASE FOUR
THE WINNING
QUESTIONS
The top 3
winners get $100
gift cards
All top questions
(and more) are
submitted to the
VC for answers
PHASE FIVE
THE ANSWERS
Personal video
responses
to the top
questions
posted by VC
John Wilton (in
5 days)
STEP SIX
THE DIALOG
CONTINUES
Continuing
engagement
after the first
round of
answers.
Inputs for round
two / other
forums
METRICS
First test of
engagement
platform
Ready for next
level of
engagement with
more topics
and other
university
departments
861 users.
27 questions.
40 total comments.
175 total votes.
Total Video Views (6 videos)
1,990
Taking the app out of facebook
Finding administrators who want to
engage this form of highly visible dialog
Dedicated video and editorial team
xkcd.com
Feedback? Questions? Email
ram.kapoor@berkeley.edu
or tweet / dm @heyram

More Related Content

Getting students to pay attention to crisis communications - whatever it takes!