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- 1. Regional Capacity Building Seminar Managing the Performance and Enhancing the Integrity of Civil Servants 悒惆悋惘悸 悋悖惆悋悄 悋惘惠惡愀 惡悋惆惘悋惠 Competency Based Performance Management System Presented by : Ibrahim Kamal Director of Employee Relations Rabat 24- 25 May 2007 悸 悋惡忰惘 惆悋 悋悽惆悸 悋惆 悸 Kingdom of Bahrain Civil Service Bureau
- 2. 悖惆悋 悒惆悋惘悸 悋悖惆悋悄 Objectives Performance Management Effective use of human resources to achieve gov. objectives and visions. Empower employees to improve performance. Use performance appraisal as an effective tool for decision making process to enhance organizational performance . 悋悋愕惠悽惆悋 悋悖惓 悋惘惆 悋惡愆惘悸 惠忰 悋悖惆悋 悋惘悗悋 悋愕惠惡悸 悴悸 悋忰悸 . 惠 悋惴 惠忰愕 悖惆悋悧 悋惴 惡愆 愕惠惘 . 悒愕惠悽惆悋 惠 悋悖惆悋悄 悖惆悋悸 悒惆悋惘悸 惺悋悸 悒惠悽悋悵 悋惘悋惘悋惠 悋悒惆悋惘悸 惠忰愕 悋悖惆悋悄 悋惠惴 .
- 3. 悋惘悋惘悋惠 悋悒惆悋惘悸 惠忰愕 悋悖惆悋悄 悋惘惆 Decisions to Improve Staff Performance Promotion, incentive awards, transfer and annual increment. Provide employees with tools , Identify staff training & developmental needs. 悋惠惘悸 悋惠忰慍 悋 忰 悋慍悋惆悸 悋愕悸 . 惠惘 悋悖悴慍悸 悋惺惆悋惠 悖惆悋惠 悋惺 惴 . 惠忰惆惆 悋悒忰惠悋悴悋惠 悋惠惆惘惡悸 悋惠愀惘悸 惴 .
- 4. 悋惘悋惘悋惠 悋悒惆悋惘悸 惠忰愕 悋悖惆悋悄 悋惠惴 Decisions to Improve Org. Performance Better Planning for human resources management Improving polices and regulations efficiency . Simlify work procedures and processes. Re-organization of the gov . Agency . Re-classification of Individual Positions . 惠悽愀愀 悖惷 悒惆悋惘悸 悋悋惘惆 悋惡愆惘悸 . 惠忰愕 惺悋悸 悋愕悋愕悋惠 悋悖惴悸 悋悒惆悋惘悸 . 惠惡愕愀 悒悴惘悋悄悋惠 悋惺 . 悒惺悋惆悸 悸 悋悴悋慍 悋悒惆悋惘 . 悒惺悋惆悸 惠惶 悋惴悋悧 .
- 5. 惆惘悸 悒惆悋惘悸 悋悖惆悋悄 Performance Management Cycle
- 6. 惺悋惘 悋悖惆悋悄 悋惴 Performance Standards Outstanding V. good Good Satisfactory Weak 惠悋慍 悴惆 悴惆悋 悴惆 惘惷 惷惺
- 7. 悋惆惘悋惠 悋悖愕悋愕悸 悋惘惠惡愀悸 惡悋惴悸 惆惘 Job Competencies (Director) Initiative Achievement Orientation Controlling Delegation Leadership Managing conflicts professional knowledge Communication Planning and organizing Decision making Resilience Impact & Influence Facilitating change 悋惡悋惆惘悸 惠忰 悋悖惆悋 悋惘悋惡悸 悋惠惷 悋悋惆悸 悒惆悋惘悸 悋悋慍惺悋惠 悋惺惘悸 悋悸 悋悒惠惶悋悋惠 悋惠悽愀愀 悋惠惴 悒惠悽悋悵 悋惘悋惘悋惠 悋惓惡悋惠 悋惠悖惓惘 惺 悋悛悽惘 惆惺 悋惠愃惘
- 8. 悋惆惘悋惠 悋悖愕悋愕悸 悋惘惠惡愀悸 惡悋惴悸 悖悽惶悋悧 Job Competencies (Specialist) Initiative Achievement Orientation professional knowledge Communication Team work orientation Flexibility and adaptability Time management Management conflict Problem solving Analytical skills Self discipline 悋惡悋惆惘悸 惠忰 悋悖惆悋 悋惺惘悸 悋悸 悋悋惠惶悋悋惠 惡悋悄 悋惘 悋惘 悋惠 悒惆悋惘悸 悋惠 悒惆悋惘悸 悋悋慍惺悋惠 忰 悋愆悋 悋惘悋惠 悋惠忰 悋悋惷惡悋愀 悋悵悋惠
- 9. 悋惆惘悋惠 悋悖愕悋愕悸 悋惘惠惡愀悸 惡悋惴悸 悋愕惘惠悋惘悸 Job Competencies ( Secretary) Verbal communication Written communication Planning and organizing Initiative Professional knowledge Time management Confidentiality Achievement Orientation Attention to details Resilience Information Search Efficiency Commitment 悋悋惠惶悋悋惠 悋愆悸 悋悋惠惶悋悋惠 悋惠悋惡悸 悋惠悽愀愀 悋惠惴 悋惡悋惘惆悸 悋惺惘悸 悋悸 悒惆悋惘悸 悋惠 悋愕惘悸 惠忰 悋悖惆悋 悋悋惠悋 惡悋惠悋惶 悋惓惡悋惠 悋惡忰惓 惺 悋惺悋惠 悋惺悋悸 悋悋惠慍悋
- 10. 1 . 2 . 3 . 4. 悋悖惆悋 悋悋 悋惴悸 悋悴慍悸 Accomplished Objectives and Tasks
- 11. 悋惆惺 悋愀惡 惠忰愕 悋悖惆悋悄 悋惴 Support Needed to Improve Performance Training Providing Tools& Equipment Simplifying procedures Improving work environment. Enhancing Team sprit . 惠惆惘惡 悋惴 2 . 惠惘 悋悖悴慍悸 悋惺惆悋惠 3 . 惠惡愕愀 悋悒悴惘悋悄悋惠 4. 惠忰愕 惡悧悸 悋惺 5. 惠惺慍慍 惘忰 悋惘
- 12. 1 . 2 . 3 . 悋悖惆悋 悋悋 悋惴悸 悋惠 惺悋 惆惘悸 悋悋惆悸 New Objectives and Tasks for the next cycle
- 13. 悋惠 悴悋忰 惴悋 悒惆悋惘悸 悋悖惆悋悄 successful PM system: Basics Use of mixed criteria: Key result areas. Job competencies. Corporate values . Using 360 degree appraisal Using regular meeting. Using a SMART system. ( Specific, Measurable , Agreed, Realistic , Timebound ) Linking performance with incentives, promotions and annual increment . 悋愕惠悽惆悋 惺悋惘 惠惺悸 : 惠忰 悋惠悋悧悴 . 悋惆惘悋惠 . 悋悗愕愕悸 悋愕惠悽惆悋 惠 360 惆惘悴悸 : 惺惆 悴愕悋惠 惠惴悸 . 悋愕惠悽惆悋 惴悋 愕悋惘惠 悖惆悋 ( 悋惆悋 忰惆惆悸 悋惡悸 悋愕 惠 惺悋 悋惺悸 惠惘悸 悋悴悋慍悋 忰惆惆悸 ) 惘惡愀 悋悖惆悋悄 惡悋忰悋慍 悋惠惘悋惠 悋慍悋惆悸 悋愕悸 .
- 14. 愆惘悋 悴慍悋 Thank you very much Merci Beaucoup