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Lecco Area, Italy Italy

Next Generation Service Leader at Deloitte Digital

Apparel / Fashion

43 years old italian, currently living in Lecco and working in Milan area. Computer Science degree, 16+ years experience in Customer Service advisory and system integration, with main focus on delivering best Customer Experience for our Clients. Specialties: Project Management, Programme Governance, Service Strategy, Contact Center Optimization and setup, Marketing Automation, Field Service, Work Force Automation, CRM system integration, Live Chat & Chatbots solution, Qualiy Management, Contact Center platforms, BI & Analytics, Customer Journey mapping and Customer Experience measurement Sector: Telecomunication & Media, Energy & Utilities, Travel & Leasure with focus on Cruise lines...