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Hyderabad, Andhra Pradesh India

Sr. Operations Analyst - (ITIL 2011 Foundation Certified)

Technology / Software / Internet

Information Technology professional with over 5 years of IT Industry experience with knowledge of Problem Management, Incident Management, ITIL Service Management, Change Management. I have demonstrated experience working in mission critical service desk/help desk environments and have strong conceptual knowledge of technical aspects of all layers within an IT environment.