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I am passionate about service delivery to ensure customer expectations are exceeded while supporting the health and wellbeing of my clients' workforce. 

A Commercial Account / Operations Professional with responsibility for several of the companies highest value contracts in both public and private sector. Recent successes include;
* 100% client retention in the last 4 years;
* consistently exceeding budgeted EBIT by around 20% (22% profit in 2015) using Miller Heiman techniques; 
* best in company client satisfaction score through chairman visits consistently 95%;* growth of one contract from £5k to £600k in 3 years; 
* introduced to a new client as the "best we have."
* Repeatedly reta...

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