Multiple award winning, seasoned IT leader with over 16 years of experience in achieving IT and business goals through process and people agenda. Work best in result-oriented company striving for optimum results without compromising quality of service. I am process driven person with keen understanding IT Service Management and process governance.
Specialties: ITIL-based processes especially Incident (including Major Incident handling), Change Management, Problem Management and Vendor Management
Certifications: ACTA, ISO20000, ISO27001, ITIL Expert, Six Sigma Black Belt, Lean IT (Foundation)
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