An accomplished professional with 13+ years of IT experience in managing development, maintenance and support projects.
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As Delivery Manager for multiple accounts across locations with peak team-size of 150+, responsible for S/w Delivery, Revenue Achievement, CSAT, P&L, Operations and Project Team Management.
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Worked on multiple Pre-Sales proposals for existing and new customers.
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5 Years of S/w Project Management experience managing S/w Development Projects on Digital & IP Phones, Ownership of VoIP Protocols development and support on Carrier Switch with SIP Lines, Hosted SIP-PBX and Media Gateways.
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Development, support and ownership of VoIP protocols' (SIP, MGCP, H.248, NCS, TGCP...