UX Designer with a Masters of HCI from Carnegie Mellon University and more than 20 years of experience as a lead and individual contributor. Experienced in designing internal and enterprise-scale applications, as well as mobile consumer apps. Specializing in shipping walk-up-and-use products that maximize ROI by making the UX fit like a glove to eliminate user errors and reduce support calls. Structuring design processes to reduce development time and effort, increase software quality, and reduce costs while boosting user satisfaction.