Jeanne Urich co-developed the Professional Service Maturity Model鈩� as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
She has been a corporate officer and leader of the Worldwide Service organizations of Vignette, Blue Martini and Clarify, responsible for leading the growth of their Professional Services, Education, Account Management and Alliances organizations.
Please visit www.spiresearch.com for more information.
Contact Jeanne.urich@spiresearch.com
Phone: (650) 342-4690.
Specialties: Service Performance Insig...
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professional servicesservice performance insightps maturity modelkpibenchmarkmetricsintacctbusiness planmaturity modelperformance improvementtransformation
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