Widely acknowledged as a leading expert on Web 2.0 and Social Media, Tourism 2.0, CRM and the Balanced Scorecard, Jim has delivered on a broad range of consultancy assignments around the World, with clients ranging from SMEs to ‘Blue Chip’ multinationals.
Author of several books and numerous papers on international business strategy and customer led e-marketing, he has held Visiting Professorships or delivered Senior Executive Programmes in the US, Singapore, Hong-Kong, China, Norway, Italy, Lithuania, Latvia, France, Iceland, Russia, Malta and the UAE.
An Accredited EU e-Skills Expert, Jim has recently completed a large TACIS funded project concerned with the transfer of e-ski...