Personal Information
Organization / Workplace
Greater Minneapolis-St. Paul Area, MN United States
Occupation
Journey Mapper, Certified Customer Experience Professional (CCXP) and CXPA CX Expert
Industry
Advertising / Marketing / PR
Website
About
Jim Tincher sees the world in a special way: through the eyes of customers.
With a lifelong passion for customer experiences, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at Best Buy, Gallup and UnitedHealth Group. In the process, he became an expert in using Voice of the Customer research to identify unmet needs, develop new products and improve customer service. His Heart of the Customer Journey Mapsâ„¢ are a powerful tool designed with one simple goal: customer loyalty. Customers ranging from start-ups to Fortune 500 companies use his processes to improve customer-focu...
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