Peoples Skills:
Team Building, Associate Engagement, Mentoring and coaching, Competency, Recruitment, Appraisal. Managed a bigger account with 200+ people
Delivery Excellence:
Top Audit awards leveraging TCS ACM Process. Additional responsibility of working with Delivery excellence group for Quality assurance, Process improvements, Branch Audits etc. Process delivery excellence recognized by DEG lead. BCP, ISM spoke for the account. Relationship Audits
Operations and PMO Skills
PMO Lead for Allianz Kochi account. Managing WON鈥檚, Billing. Revenue tracking and Quality Level Process
Strategic Planning:
Application centric strategic planning analyzing work volume, response tracking and tre...
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