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Reporting to: CEO

Direct Reports: 
6x Regional Managers
1x Director of Aged Care
1x Client Services Manager

Objectives:
1. Provide leadership and direction to 680+ staff in division across 21 services centres in NSW
2. Develop and lead the Customer Experience Strategy 
3. Drive innovation and excellence in customer service and experience in preparation for NDIS reforms

Areas of Responsibility:
- Total Staff Reporting into Division - 680+
- Customer Experience Performance & Strategy
- Change Management & Direction Setting
- NDIS Organisation Readiness
- Partnership and Strategic Program Development

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