Personal Information
Organization / Workplace
Greater Boston Area, MA United States
Occupation
High Technology Executive with Focus on Delivering Great Customer Experiences
Industry
Technology / Software / Internet
About
I joined Kronos in 2006 to lead the Services Marketing function. Since then, my responsibilities have expanded to include Customer Reference Programs, Customer Experience Measurement and the Workforce Institute at Kronos, a social media driven thought leadership program I launched in 2007. Through the Workforce Institute, I have published two books, "Creating the Workforce - and Results - You Seek" (2010) and "The Elements of Successful Organizations" (2011).
Prior to Kronos, I was Vice President of Recruitment Services at BrassRing where I was responsible for BrassRing's outsourced recruitment and resume processing offerings. In addition to my RPO experience, I launched and led Brass...
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